Terms & Conditions

1. Quotes

Written quotes are valid for 30 days from the date issued and are based on the scope, access and substrate condition described. If site conditions differ materially from what we quoted for, we'll flag it in writing and agree any variation before proceeding.

2. Deposits & payment

For jobs under £2,000 we invoice on completion. For jobs over £2,000 we ask for a 25% booking deposit and the balance on completion. Commercial and developer clients are invoiced on 14-day terms unless otherwise agreed. We accept bank transfer and card payments.

3. Access

You (or your agent) are responsible for providing safe, timely access to the property on the agreed start date. If we can't gain access as booked we reserve the right to charge for the crew's lost time at cost.

4. Workmanship guarantee

Our two-year workmanship guarantee is set out in full on our guarantee page and forms part of these terms.

5. Materials & colour

We recommend suitable products for each job. Where you specify a product, colour or finish against our written advice, the workmanship guarantee doesn't cover finish failures caused by that specification. We always recommend sampling before signing off a colour on a large area.

6. Cancellation

You may cancel a booking without charge up to 5 working days before the start date. Cancellations inside 5 working days may incur a charge equivalent to one day's crew time to cover the resourcing already committed.

7. Damage & pre-existing conditions

We take full responsibility for any accidental damage caused by our team and carry £5m public liability insurance. Pre-existing damp, cracking, movement or defective substrate we've flagged in writing before starting is excluded from our workmanship cover.

8. Governing law

These terms are governed by the law of England and Wales and any dispute will be subject to the exclusive jurisdiction of the English courts.