London Pro Painters ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, why and what your rights are under the UK GDPR and the Data Protection Act 2018.

Who we are

London Pro Painters is a painting and decorating business operating from Unit 22a Rosebery Ave, London N17 9SR. For any data protection question, contact info@londonpropainters.co.uk.

What we collect

Contact details you submit through our quote form (name, email, phone, postcode, project description).
Photos of a property you send us for the purpose of quoting.
Basic analytics data (pages viewed, device type, approximate location) collected by Google Analytics via cookies.
Correspondence — emails, WhatsApp messages and phone call notes relating to your quote or job.

How we use it

To respond to your enquiry and prepare a written quote.
To manage the job — bookings, invoicing, warranty and post-job follow-up.
To improve our website and understand which content is useful.
To meet our legal obligations (accounts, HMRC, insurance).

We do not sell your personal data. We do not send marketing emails unless you explicitly ask us to.

Who we share it with

We only share personal data with processors we need to run the business: our email provider, our accountant, our payment provider and — for the website — our hosting provider and Google Analytics. All are UK/EU-based or covered by an approved international data transfer mechanism.

How long we keep it

Quote enquiries that don't convert are deleted after 12 months. Job records, invoices and warranty documentation are kept for 6 years to meet HMRC and workmanship-guarantee obligations.

Your rights

You have the right to access, correct or delete your personal data, restrict or object to processing, and to complain to the Information Commissioner's Office (ico.org.uk). To exercise any of these rights, email us at the address above and we'll respond within 30 days.

Cookies

We use a small number of cookies for essential site function and Google Analytics for anonymised usage measurement. You can accept or decline via the cookie banner on your first visit, or clear cookies at any time via your browser settings.

Privacy Policy